Frequently Asked Questions

Everything you need to know about our luxury timepieces and services.

Are all watches sold on Gnomon Watches authentic?

Yes, we are authorized retailers for every brand we carry. Each timepiece is 100% authentic and comes with the original manufacturer's warranty and packaging.

Which countries do you ship to and what are the costs?

We offer worldwide shipping via reliable couriers like DHL Express and FedEx. Shipping is free for most orders over a certain value, and delivery typically takes 2-4 business days.

What is your return policy for international orders?

We offer a 7-day return policy for unused and unworn watches in their original condition. Please contact our support team to initiate a return authorization before shipping the item back.

Do I have to pay import duties and taxes?

Customers are responsible for any customs duties or value-added taxes (VAT) imposed by their local government. These fees are not included in our product prices or shipping costs.

How do I track the status of my order?

Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the courier's website to monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various secure digital payment platforms to ensure a safe shopping experience.